What You Should Know Before Returning Groceries To Kroger

Shopping at Kroger has a few advantages besides a variety of low-cost items. For example, its curbside pickup is convenient even if it can cost you extra. Another benefit is that Kroger allows you to return groceries if you're dissatisfied with them. You can either return them for a refund or a replacement, and it keeps the process pretty simple. 

Kroger makes it clear that you can absolutely return moldy or tainted purchases to the grocery store. It guarantees freshness and quality for all its stores and brands, including Kroger Brand, Simple Truth, and Private Selection. You can visit a store, call its corporate number, chat with a live representative on its website, or use its app to initiate a return for a digital purchase any time within 30 days of buying.

The process is easier if you have a receipt, but you don't always need one. If you have a digital or paper receipt, the return will be refunded to the same source of payment you used when originally buying. Whatever credit, SNAP, or debit card you used will receive the refund within five to seven business days. If you don't have a receipt, you can still return items, but it won't go to your original source of payment. If your return is worth more than $10, you'll get your refund in the form of a gift card with a signed return slip. If the item is less than $10, you'll get cash back instead. You can also exchange items in person for a direct swap, such as in the case of a dented can or a cracked jar.

While you can return most items, there are a few important restrictions you should know. Gift cards and lottery tickets flat-out cannot be returned, while the ability to return alcohol or tobacco depends on local laws. Baby formula needs a receipt for an exchange or refund. If you bought an item using WIC benefits (Women, Infants, and Children), you can exchange it for the same item but you cannot receive a refund. This WIC restriction is for all stores, not just Kroger. Some stores such as Aldi don't allow you to use WIC benefits in the first place. Online EBT refunds are also not an option.

Special prices and sales can be an issue. Any item bought that had a price adjustment on it can't be refunded online as other digital purchases can. You'll have to talk to a live representative in that case. Taxes and fees cannot be refunded, so you'll still be stuck with those small losses no matter what.

If you're still unsure about making a return, you can ask a customer service employee for help on the phone or in person. Just choose a good time to shop at Kroger if you go for an in-person visit as it can get busy. Keep in mind that you may be asked the reason for the return, especially if you return items regularly. Whether you tried something and weren't satisfied, discovered your items were damaged, or found something growing on your produce, Kroger mostly gives you the chance to get your money back.